Avaliação de Usabilidade do Portal de Transparência de Pernambuco

Abstract

Usability must ensure an easy, pleasant user experience toward products. Research involving users analyse both qualitatively and quantitatively their interest and satisfaction concerning a product. In this study, an investigation has been conducted on user experience accessing the Transparency Portal of Pernambuco (PT-PE) from the user perspective, who performed tasks and answered a questionnaire with criteria to the Brazilian Freedom of Information Act and design principles. Hypotheses were validated by Chi- Squared and ANOVA tests. System Usability Scale was used for satisfaction analysis. The usability of PT-PE was considered satisfactory and transparency contributor, although improvements may be necessary for further improvement.