Avaliação da usabilidade dos aplicativos móveis que auxiliam na mobilidade urbana

Abstract

Urban mobility is defined as the ease of displacement of people and goods in urban roads, ensuring the movement of different modes between their areas. In this segment, with the increasing use of applications on mobile devices, mainly in geolocation services, has provided the development of applications that support urban mobility, allowing people access to important information for their displacement, such as, tracing routes, locating addresses, congestion information, road conditions, accidents. These applications have a specific characteristic in their context of use, since they are commonly used during vehicular driving. Consequently, the usability of these applications should provide intuitive and simple interaction with the interface, for these applications to be satisfactory and to be used effectively. In this context, the aim of this work is to evaluate the usability of the applications that assist in urban mobility, whose focus is to assess the quality of the interaction and interface of the applications that are used while driving. In order to perform this evaluation, the heuristic inspection method will be used, through the SMASH heuristic evaluation, specific to smartphones, the test will be carried out by online form, for the collection of quantitative and qualitative data, with an exploratory approach. As a result of this work, it evidenced the pertinent usability problems in the applications, the indicative and positive and negative influences that affect permeate the use, the factors that negatively impact user satisfaction, as well as a comparative analysis of which application gets the best performance in this context of use. In conclusion, the Waze application has more users than Google Maps, yet it presented the most usability problems in both evaluations, which implies that for its effectiveness to be permanent and more satisfactory, it must take into consideration the problems. according to their severity. The problems contained in Google Maps, in part, are similar to those in Waze, containing some features that also require corrections.