Ferramentas digitais e governança pública em triunfo/PE: como portais institucionais podem estreitar as relações com a sociedade

Abstract

This work aims to systematically analyze the use and dissemination of digital tools - resources that use technologies developed to facilitate access to information and communication (Costa, 2011) - thus punctuating the means officially adopted by the local public administration to provide information and interacting with the citizens in the city of Triunfo – PE. The study was carried out in a qualitative way with exploratory and documentary analysis on the city hall website, transparency portal and social networks. The analyzes presented were carried out from publications in the last two years with a more specific foccus at the dissemination of existing tools to provide transparency and the purpose of publications, pointing out failures and successes about them. The research obtained theoretical bases in articles, dissertations and theses to incorporate the theoretical foundation, in addition to the Fiscal Responsibility Law, the Access to Information Law and the Fiscal Transparency Law, supporting the scientific methodologies used here. Through the methodology adopted and the results obtained, it was possible to see that the synchrony of population thoughts aligned with public actions provides the common good of the whole without prioritizing a group or individual. Social participation and the development of quality services are methods used to increase the population's trust with citizens, thus it was possible to improve the performance of public management and increase citizens' satisfaction with public affairs.