Bacharelado em Administração (UAST)
URI permanente desta comunidadehttps://arandu.ufrpe.br/handle/123456789/2929
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APP - Artigo Publicado em Periódico
TAE - Trabalho Apresentado em Evento
TCC - Trabalho de Conclusão de Curso
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Item BALANCED SCORECARD: Ferramenta de Gestão Estratégica orientada a correlação causa-efeito em Companhia do ramo energético do Sertão do Pajeú(2020-10-23) Lima Júnior, Gilson Luann de; Ferreira, Leonardo Rodrigues; http://lattes.cnpq.br/9845689877157123With the current market demands it is essential that the organizational structure of companies is systematized in a harmonious way with the macroenvironment. For, the sociocultural, legal, political/governmental, economic and technological aspects exert competitive pressure on the intrinsic functioning of institutions so that it needs an internal analysis that helps it understand what its strengths and weaknesses are. In this sense, in 4 order to offer consumers of electricity services and quality products companies in the energy sector benefit from administrative tools and methodologies such as management strategy that aims to unitize all the efforts that an organization has to achieve the goals and objectives outlined by the higher level translated efficiently and effectively to the other levels of the company. Thus, through bibliographic survey, investigation of strategies taken for prospecting consumer units with possible commercial losses, detection of competencies that need to be developed by employees, identification of the default of the population of the sertão do Pajeú and analysis of access to customers' knowledge to support and service channels and complaint of the concessionaire. To this end, this study aims to clarify the entire process of energy recovery related to commercial losses through the implementation of Kaizen ACT, document analysis and its continuous improvement actions transformed into learning and growth composing the balanced scorecard's reverse chain as a way to meet the new challenges. Thus, it is understood that the lack of alignment between financial aspects, processes, customers and best practices results in non-compliance with the objectives of the organization as each significant part of the company is looking in different directionsItem Fatores de desmotivação dos funcionários públicos: um estudo de caso em uma escola municipal de ensino fundamental, na cidade de Carnaíba-PE(2021-03-02) Barbosa, Fernando Henrique; Ferreira, Leonardo Rodrigues; http://lattes.cnpq.br/9845689877157123The The research has as general objective, to identify which are the factors that cause the demotivation of the civil servants of a municipal school in Carnaíba-PE. Through the analysis of the specific objectives listed in the research, such as: verifying the demotivating factors in the view of the school's public employees; identify whether these factors affect employee behavior; understand the impact of demotivation on the productivity of the institution's employees. The research was carried out at the Governador Miguel Arraes Educational and Sports Complex, an elementary school in the city of Carnaíba-PE. Inaugurated in 2006 by Mayor José de Anchieta Gomes Patriota. The content that underlies this research is the concept of motivation, demotivation and Brazilian public service. The methodological procedure was based on a quantitative exploratory research. A questionnaire was applied to collect professional partner data and Likert's scale questions about demotivation. The information was collected between December 2020 and January 2021, with 21 employees (men and women) participating in the results. The survey found a variation in the demotivating factors for the interviewees.Item Motivação como fator de produtividade: um estudo de caso em uma empresa de material de construção na cidade de Serra Talhada-PE(2020-10-23) Nogueira Neto, João Antonio; Ferreira, Leonardo Rodrigues; http://lattes.cnpq.br/9845689877157123; http://lattes.cnpq.br/0965321857767389This article was carried out with the aim of analyzing how motivation in the workplace can change the scenario of a company. The research was carried out with the employees of a company in the construction material sector of Serra Talhada-PE, in order to highlight the importance that motivation provides in the organizational environment and what changes impact its scenario. Showing the changes in various spheres that motivation or lack of it brings to the work environment, both the improvements that can happen as well as the problems that the organization can face in the absence of motivation on the part of its employees. In addition, this article also presents the factors that influence employees to feel motivated to exercise their functions, as well as the opposite factors, which contribute to them feeling unmotivated. From these obeservações, it was possible to verify that it is necessary that there are motivational incentives and that provide greater satisfaction so that employees will feel motivated and consequently will produce more and better. And the methodology of this work was field research of qualitative nature.