This work aims to show how the user's experience with a computerized system can contribute to the performance of the activities of the Secretariat of state schools in Pernambuco, so that these activities are delivered within the established deadlines and with lower costs. The experience with the user and the machine is one of the topics discussed in information systems, because in the organization, which in this work is the school, it is an important ally in achieving organizational objectives through the activities performed by employees. For this to happen, employees need to have ownership of how to work with the systems through training and that these systems can match the needs of the school's workflow and see what other programs can contribute to greater efficiency and effectiveness. Therefore, by carrying out research with the users of the systems, it can be seen that user and machine experience is essential for a good success in the school institution.
