Bacharelado em Ciências do Consumo (Sede)
URI permanente desta comunidadehttps://arandu.ufrpe.br/handle/123456789/3109
Siglas das Coleções:
APP - Artigo Publicado em Periódico
TAE - Trabalho Apresentado em Evento
TCC - Trabalho de Conclusão de Curso
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3 resultados
Resultados da Pesquisa
Item A experiência de estágio em Ciências do Consumo na unidade de atendimento do PROCON Pernambuco em Camaragibe/PE(2023-09-12) Matias, Beatriz Lins; Silva, Maria Zênia Tavares da; http://lattes.cnpq.br/6150329073394875; http://lattes.cnpq.br/5025084228056234Item A responsabilidade do fornecedor e a satisfação do/a consumidor/a na resolução de danos em aparelhos eletrônicos: um estudo no PROCON Recife(2023-09-12) Linden, Sarah Maria Silva van der; Silva, Maria Zênia Tavares da; http://lattes.cnpq.br/6150329073394875The aim of this research was to find out how Procon Recife resolves consumer complaints about faulty electronic devices and whether the behavior of companies and suppliers in the event of product damage is in line with the Consumer Protection Code. To this end, a qualitative study was carried out, using bibliographic and documentary procedures and a semi-structured interview script with consumers and monitoring of conciliation hearings mediated by Procon Recife. We observed consumer behavior, the conduct of companies after the sale of the product, the consumer's experience of help in the event of damage to the product and how this interferes with a balanced consumer relationship. Among the results, we highlight the failure of companies to resolve the problem and consumer dissatisfaction with the situation. Finally, the conclusions highlight the need for consumer education, both for consumers and suppliers. In particular, we highlight consumer education for entrepreneurs and suppliers as a social function for better harmony in consumer relations and the importance of the contribution of the Consumer Scientist in this process.Item É mais caro ser mulher? Uma análise sobre o consumo feminino(2021-12-16) Silva, Mirian Nunes; Freitas, Dayse Amâncio dos Santos Veras; Silva, Laurileide Barbosa da; http://lattes.cnpq.br/7869325906861017; http://lattes.cnpq.br/2538184572616875; http://lattes.cnpq.br/1936453717224178The present work proposes analyzing the relationship between consumption and gender in the consumer society. This term is used from the considerations of Zygmunt Bauman, he understood this society promotes a consumerist lifestyle. Whitin these considerations, the concept of vulnerability in the Consumer Defense Code (CDC) stands out. The work has as general objective to research the relationship between gender, consumption and vulnerability. Throught qualitative, descriptive and documentar methodology, with the following proceedings: Literature review on consumption and gender e CDC analysis. Taking these aspects into account it’s understood that female consumers are twice as vulnerable, as they aren’t only consumers, but also because they are women. Thus, characterizing itself as hypervulnerable. It could also be observed the “pink tax” factor, where there is a disproportion in the values of products when they are aimed at women, understanding then it is more expensive to be a woman.